A bad day and a good day!
Just one hour ago, I received a phone call from a customer that we had just finished a roof for this past Wednesday. So, I dropped off the final invoice in her door since when I called, she told me that she was just leaving and I left a note saying I would call tomorrow sometime before noon to see if she would be available to make out the final payment at that time.
Then this happens.
The only additional charge on her invoice was for just one sheet of plywood in a leaky valley.
She calls my cell phone and immediately goes off on me about how I am a liar and a cheat, and that I had promised that there would be no charge if any extras needed to be done. She was screaming hysterically and called me a lying prick and then hung up on me and said she will not pay for anything over the original contract amount and if I want, I could take her to court and then the truth about what a lying cheat I am would come out.
In my contract, when we are installing ridge vents, we always remove all of the old mushroom vents and any wood required to seal up the old vent holes is included.
On an 8,500.00 original contract amount she had a grand total of extras of 64.00.
Ohhhh, the F’n migraine I got. I even had her live in boyfriend there several times during the job and he was aware of the one sheet of plywood and said if there is anymore, please go ahead and replace it even if it looks iffy.
Now, I am stuck waiting for this irate and irrational woman to bide her time to send me out the check, because she said if I come over there and step foot on her property, she will call the police. I wonder if she will send out the check within the next week as she said? She owes 2,564.00, but says she will not pay anything over 2,500.00
Thats fine with me. I just want to get paid. If I would have had any inclination, that a measley sheet of plywood would have created this much turmoil, I would have gladly done it for free, to be awash of her angst.
Two minutes later, the office phone rings and I dreaded that it was her calling from a different phone again, so I let it go to voice mail.
I quickly listen to the message and it is one of 2 woman “Partners”, I met with last week.
She said that she received all of her other bids in the mail and went through everyones details or specifications and her first inclination from a week ago was correct. I had the most thoroughly detailed proposal and she highly respected my desire to provide a full scope of work and a high quality system with no short cuts being taken in any areas.
I will be signing that one tomorrow.
It sure stifled the migraine I was starting to get from the earlier call.
Don’t you all just love the contracting business and the variety of customers who come with it?