We do a lot of commercial and residential for over 10 years, but just recently started doing insurance claims on residential. So I am learning by experience in that area.
Troubling Scenerio I had - We had a homeowner call us ( he saw 3 houses we did and liked our work and saw a yard sign. He even asked 2 of the homeowners how we were to work with and those homeowners said we were 110% great to work with ) so he had me do the roof inspection. I told him yes wind damage some hail so go ahead and call in the claim and went over our agreement of us working with insurance proceeds , we use Xactimate etc., etc.
He called in the claim and all was well until the adjuster from Mutual said he was too busy from hurricane Irene so he sent out another roofing co. to do the inspection…ugh!!
So , I made sure I was there when the other “roofer” showed up . He climbed on the roof for NOT EVEN 2 MINUTES ( I guess he saw enough and obviously had his sights honed in for the kill/sale$$$ ) But still a 1.5 minute inspection , very shady, it wasnt really obvious wind damage . It took me 15-20 just to find most of it ( creased shingles mainly )
Anywho, he came down and , right infront of me , said to the homeowner " okay sir, the roof is totaled, now you know of course you dont have to use this guy , you can use whoever you want" He said it like 2-3 times. Then he said " Here’s my card call me if you need anything". Then after he left. So after 10 minutes I left and then the other roofer called him 30 minutes later and continued to sell to him over the phone, I found out the next day. Of course probably saying whatever he could to get him not to use us.
Well the homeowner went with that company stating " well the insurance company sent him so they must want us to use them right?" …we’ll of course I said no thats not the case. They are overlaoded because of Irene and their job is to show up and simple inspect. He said well sorry I already gave them check, etc.
First of all I’m glad my professionalism kept me from going all “old school roofer” on that douche bag, infront of the homeowner. lol!.. Ten years ago I may not have been so cool…
How do you guys handle something like this???..Isnt it the other roofers job to just show up, inspect and maybe at most hand him a card??
I appriciate any thoughts or insight on this …