Never before has something like this happened but here goes.
A good customer that has given us work every year for the last 3 years was sticker shocked by the final invoice of some work we did for them. They basically said to go “sharpen your pencil” and send something else since after we completed the job (not a big one) they felt that we overcharged them.
Then they proceeded to go get 5 estimates from other companies.
The task: Remove 2 skylights, Alter roof framing to close existing skylight holes up. Install decking in those spots. Ice and water area. Install 6 bundles worth of shingles (tie in to existing shingles which are in horrible shape (arc’s that are heavily worn and delaminating). Go inside, remove drywall ceiling under the area. Insulate where the skylight was removed. Install 1/2" rock on the ceiling, mud and tape, prime & paint.
Now it’s on an apartment building so there is 4 units like this (8 skylights 6.6 sq). I suggested to just rid the place of the skylights (as they are all rotten around the frames, tar covered and promote horrible ice damning since the upper roof drains on this one). I gave a price for doing all 4 at once, they declined the price giving the excuse they didn’t want to disrupt the tenants blah blah blah.
My price for 1 unit was $1,600. The price for all 4 was $3,400. I purposely priced 1 higher to push them to do all at once since the shingles are in such rough shape. It would have taken less time to just re deck the whole thing vs. trying to patch this and that which I hate doing. Also the ceiling work inside would have all been hung/taped/painted in a sequence of revisits. The same revisits we would have to do even to do one… so in my mind no extra trip charges.
They received bids from the other companies to do all 3 places that remain for a total of $2,800 - $3,000.
Am I wrong by charging what I did in comparison to the other companies and screwing a good customer/friend… or are they just being difficult and having buyers remorse?
I’ve never run into this with them before.
Kind of a odd question I guess…