I composed a long post to give the entire background story. But I will not tell the whole story, unless needed.
For now, I just want your opinions on “what now”.
I want to state up front that I am not the “average” customer, in that I MORE than did my homework prior to contracting for this roof…WAY more than just about any woman I know, would do.
Neither am I the “type” of customer who goes for the “lowest bid”. I, in fact, went for the second highest bid (out of 5 bids), which was the amount of my insurance adjustments, plus the cost of the Prestiques, plus my deductible.
He now admits that the pattern is wrong, even though he denies his crew installed them incorrectly.
He wants to tear into the roof to selectively replace shingles to try to “correct” the patterning issue.
Based on my reasearch (including here on this forum), it would be a more reasonable agreement if he would give me at least a discount off the price of the upgraded shingle, rather than tearing into a perfectly funcional new roof.
In addition, for reasons I will not bore you with, I simply cannot deal with more disruption of more work being done, especially given that he already messed up the initial installation. I feel NO confidence that he might not just make things worse, and I cannot handle any more stress.
I guess I want you guys’ input as to whether you agree that it would be reasonable for him to just give me a discount on the cost of the Prestiques, and call it a day.
Otherwise, I guess I have no choice but to tell him to come get his check for the full amount, and go on to his next customers.
He is wanting to come tomorrow morning to begin the repair, despite my already having told him I don’t want him tearing into the roof again.